Fayiz Saeed

SaaS Delivery & Project Management Leader

Riyadh, SA.

About

Highly effective Delivery Supervisor and Project Manager with a robust background in SaaS, cloud technologies, and digital transformation. Proven leader in orchestrating cross-functional teams to deliver high-impact solutions, consistently achieving 100% on-time project delivery and over 95% client satisfaction. Adept at driving complex solution integration, optimizing delivery operations, and enhancing customer retention to meet strategic business objectives.

Work

Trustangle

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Delivery Supervisor

Riyadh, Riyadh Province, Saudi Arabia

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Summary

Led delivery operations and cross-functional teams for SaaS and cloud integration projects, ensuring high client satisfaction and successful product adoption.

Highlights

Directed a team of senior engineers and solution consultants, successfully delivering 10+ SaaS and cloud integration projects with a 100% on-time delivery rate.

Managed cross-functional teams and client stakeholders, sustaining over 95% client satisfaction through proactive communication and strategic delivery.

Orchestrated system integration across SaaS platforms and third-party solutions (e.g., POS, ERP, Mobile apps), enabling unified workflows and real-time data synchronization.

Enhanced customer engagement and retention by implementing structured feedback and issue resolution workflows, contributing to a 98% client retention rate.

Developed and led onboarding and training programs, driving a 30% increase in product adoption across client portfolios.

Trustangle

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System Engineer

Riyadh, Riyadh Province, Saudi Arabia

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Summary

Provided expert cloud solution implementation and customer success strategies, ensuring system uptime and client satisfaction.

Highlights

Supported 20+ clients with end-to-end cloud solution implementation, ensuring 100% system uptime and operational continuity.

Developed and executed customer success strategies, achieving a 90% client adoption rate by guiding customers on cloud best practices.

Resolved over 50 software bugs and critical issues, significantly improving overall customer satisfaction and system performance.

BMC

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IT Support Specialist

Riyadh, Riyadh Province, Saudi Arabia

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Summary

Provided critical technical support and training, ensuring rapid issue resolution and efficient user onboarding.

Highlights

Resolved 100+ technical issues with a 95% first-call resolution rate, minimizing downtime and enhancing user productivity.

Conducted comprehensive user training sessions, which reduced new user onboarding time by 30%.

Gypsco - National Gypsum Company

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IT Support Intern

Riyadh, Riyadh Province, Saudi Arabia

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Summary

Provided essential IT support, diagnosing and resolving network issues to improve system performance.

Highlights

Diagnosed and resolved over 15 network-related problems, directly contributing to improved system performance and user connectivity.

Education

Arab Open University (Open University in UK)

Milton Keynes, England, United Kingdom of Great Britain and Northern Ireland
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Bachelor of Science Information Technology and Computing Grade: Second Class Honors

Certificates

McKinsey Forward Program

McKinsey & Company

Technical Support Fundamentals

Google (via Coursera)

Certified Foundation Associate – Oracle Cloud Infrastructure

Oracle

CNSS Certified Network Security Specialist

ICSI

Skills

Project Management & Delivery

Project Planning, Project Execution, Agile Methodologies, Waterfall Methodologies, Team Coordination, Lifecycle Management, Strategic Planning.

Cloud & SaaS Solutions

SaaS Implementation, Cloud Delivery, Cloud Technologies, System Integration, Digital Transformation, Oracle Cloud Infrastructure, Third-Party Integrations (POS, ERP, Mobile Apps).

Client & Stakeholder Management

Stakeholder Communication, Client Satisfaction, Customer Engagement, Client Retention, Customer Success Strategies, Trusted Advisor, Onboarding & Training.

Operations & Optimization

Process Optimization, Workflow Automation, Real-time Data Synchronization, Issue Resolution, System Uptime, Performance Improvement, Troubleshooting, Network Management.